Last updated: 22 August 2026
These Terms of Service apply to enquiries and business services provided by Fulfill Portugal. Specific prices, volumes, service levels and operational requirements are agreed in a written quote, order form or service agreement.
1. Services
Services may include receiving and storing inventory, pick and pack, dispatch support, local returns receiving, inspection, photography, sorting, repacking and local operational support. Only services expressly accepted in writing are included.
2. Quotes and Agreements
Website information is general and is not a binding offer. A service starts only after scope, fees and any required advance payment are accepted in writing. Quotes may be based on information supplied by the client and may be revised if actual products, volumes, dimensions, handling requirements or carrier charges differ materially.
3. Client Responsibilities
- Provide accurate product, inventory, customs, order and return instructions.
- Ensure products and packaging comply with applicable law and carrier rules.
- Do not send prohibited, dangerous, counterfeit, illegal, perishable or specially regulated goods unless expressly agreed in advance.
- Maintain adequate product and inventory insurance where appropriate.
- Pay agreed invoices and third-party charges when due.
4. Receiving, Storage and Inventory
Quantities and visible condition may be checked using reasonable operational methods. Concealed defects, manufacturing defects or discrepancies that cannot reasonably be identified during normal receiving are not guaranteed to be detected. Inventory records should be reviewed promptly and discrepancies reported without unreasonable delay.
5. Dispatch and Carriers
Carrier services are provided by independent third parties. Delivery estimates are not guarantees unless specifically agreed. Delays, loss, damage, surcharges and claims are subject to the applicable carrier terms and available compensation. We will provide reasonable assistance with eligible carrier claims.
6. Returns and Inspection
Returns are processed according to the agreed workflow. Inspection is limited to the checks requested and reasonably possible without specialist testing. Photographs and condition notes are operational records, not product certifications or legal determinations.
7. Fees and Payment
Fees, taxes, carrier costs, packaging costs and payment dates are stated in the applicable quote or agreement. Additional work outside the agreed scope may be charged after notice. Overdue amounts may result in suspension of non-essential services, subject to applicable law and the agreement.
8. Liability
Each party remains responsible for loss caused by its breach, negligence or unlawful conduct. Any exclusions or limits of liability will be stated in the applicable written agreement and apply only to the extent permitted by law. Nothing in these terms excludes liability that cannot legally be excluded.
9. Confidentiality and Data
Business information received for service delivery will be used for that purpose and handled with reasonable confidentiality. Personal data is handled as described in our Privacy Policy. Where processing roles require a separate data-processing agreement, the parties may put one in place.
10. Suspension and Termination
Either party may end services according to the written agreement. Outstanding fees, return or disposal of inventory, data handling and obligations intended to survive termination remain applicable. We may refuse or suspend work that is unsafe, unlawful, materially outside scope or seriously overdue.
11. Governing Law
Unless a written agreement states otherwise, these terms are governed by Portuguese law. The parties should first try to resolve disputes through good-faith discussion before using the competent courts.
12. Contact
Email leihanbokiss@gmail.com or call +351 960 099 889.